Refund and Returns Policy
Effective Date: December 3, 2024

At PickReassure, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund process. Please read the following terms and conditions regarding returns and refunds.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The product must be unused, in its original condition, and in the original packaging.
  • Return requests must be submitted within 30 days of the date of purchase.
  • You must provide proof of purchase (such as an order confirmation or receipt).

2. Non-returnable Items

Certain items are non-returnable and non-refundable. These include:

  • Gift cards
  • Downloadable software products
  • Items marked as “final sale” or “non-returnable” at the time of purchase
  • Products that have been used, altered, or damaged after delivery

3. How to Initiate a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email or phone to initiate the return process.
  2. Provide your order number, the item(s) you wish to return, and a brief explanation of why you are returning the product.
  3. We will provide you with detailed instructions on how to return the item and issue a refund.

4. Return Shipping

Unless the product is defective or damaged, you are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that your returned item reaches us safely.

5. Refund Processing

Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method, and you will receive a confirmation email once your refund has been processed. Please note that processing times may vary depending on your payment provider.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item and place a new order for the desired product.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:

  • Phone: (870) 216-1931
  • Email: info@pickreassure.click
  • Website: pickreassure.click
  • Street Address: 191 County 1248 Rd, Linden, Texas (TX), 75563

Thank you for shopping with PickReassure. We are dedicated to ensuring that your experience with us is smooth and satisfactory.